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IT Support Specialists

Expert IT Support Solutions: Our IT Support Specialists excel in providing comprehensive technical assistance, ensuring your systems are running smoothly, and resolving any IT-related issues to keep your business operations uninterrupted.

Tailored IT Support Services: Whether you need continuous tech support, system troubleshooting, or specific guidance on hardware and software implementation, our specialists offer customised solutions to meet your business’s unique technology needs.

Cost-Effective Solutions: By partnering with IT Support Specialists through Teamified, you reduce recruitment costs while gaining access to highly skilled professionals at competitive rates, ensuring reliable and efficient tech support that keeps your business running smoothly.

How experienced are our IT Support Specialists?

JUNIOR

0 - 2 Years Exp.

0-2 years of IT Support Specialist experience, often entry-level.
Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and software applications.
Proficiency in troubleshooting common IT issues such as network connectivity, software installations, and basic printer or hardware malfunctions.
Familiarity with ticketing systems (e.g., Zendesk, Jira) to log, track, and resolve incidents.
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and ability to configure routers, switches, and basic network troubleshooting.
Strong communication skills to assist users via phone, email, or in-person with technical support issues.

Intermediate

2 - 5 Years Exp.

2-5 years of IT Support Specialist experience.
Strong proficiency in diagnosing and resolving hardware, software, and networking issues in a Windows, macOS, and Linux environment.
Ability to manage Active Directory (user accounts, groups, permissions) and troubleshoot enterprise-level software issues.
Experience with network administration, including VLANs, VPNs, firewall configurations, and managing switches and routers.
Knowledge of remote desktop tools, virtual machine management, and cloud-based systems (Office 365, Google Workspace).
Proficient in using and managing ticketing systems, with an emphasis on reducing issue resolution time and maintaining service level agreements (SLAs).
Experience in managing IT inventory, handling hardware replacements, and supporting end-user device rollouts.
Ability to document solutions and create knowledge base articles, as well as provide mentorship to junior team members.

SENIOR

5 + Years Exp.

5+ years of IT Support Specialist experience, including leadership roles.
Expertise in managing complex IT infrastructures, including system upgrades, patch management, and ensuring the availability and security of systems.
Advanced troubleshooting and resolution of hardware, software, and networking issues, including deep experience with Active Directory, DNS, DHCP, and VPN management.
Proven ability to design and implement IT policies and procedures, disaster recovery plans, and business continuity strategies.
Experience with IT project management, leading hardware and software deployments, and managing cross-functional IT teams.
Proficiency in cloud services administration (AWS, Azure, Office 365) and cybersecurity measures (firewalls, intrusion detection, and endpoint security).
Strong leadership in mentoring intermediate and junior specialists, conducting training, and providing strategic input on IT systems and infrastructure improvements.
Excellent communication skills to interact with key stakeholders and ensure alignment with business goals.